There’s nothing worse than needing a device repair because of accidental damage. Depending on the amount of damage or type of repair, it can get pretty pricey. Repairing a broken phone can certainly be cheaper than buying a new one. Broken screen repair can cost less than $100. (That’s a steal on a nearly $1000 phone.) But unfortunately, there are some situations where the cost of a phone repair can be through the roof. This leaves many people wondering if they should repair or replace their device. While it’s ultimately up to you on whether you need a new phone or a repair, we have five main criteria that should be considered.

When Should I Replace My Phone?

If Value of the Phone is Less Than the Cost of Repair

Begin by researching how much your phone is worth. Websites such as Swappa, Gazelle, and even Amazon will give you an idea of the re-sell value of your phone. Remember that you must consider the value of a used phone and not brand new phone.

Now let’s say that you’ve determined that your phone in near perfect condition is worth $300 used, but the repair technician quoted your repair as $400. At this point, you should consider getting a new device.

If the Repair Costs You Too Much Time

As the saying goes “time is money.” Depending on the repair, you may be without your device for several days. If your broken device is your primary phone or computer for work and you don’t have access to a backup, then you may have to consider replacing the device.

On the other hand, don’t forget that setting up a new phone or laptop can take a long time as well. Reinstalling apps, files, and data can take a long time. So make sure you consider this before making a decision.

If You Can Offset the Cost of Your New Device By Selling Your Broken One

There are many people out there who pay good money for broken devices, as they are looking for working screens, batteries, and parts. If you can sell your broken device for a decent price, then that will soften the blow of a new device. Check local cell phone repair shops and websites to see what people will offer for your broken device. Just make sure you have properly erased all data on your device.

If You’ve Had More Than Three Repairs Done

Each time your device is opened there is a greater risk of damage. We strongly recommend that if your device has been repaired three times or more, then you should consider getting a new device.

If You Like the Upgrade Options

Buying a new phone is not a good thing for everything. It’s only an upgrade if buying new suits you. For example, not all iPhone users like the size of the newest models (the iPhone X and iPhone 8), and prefer the more classic iPhone size, such as the iPhone SE. So, all of the cracked screens and water damage in the world might not be able to convince an iPhone SE user to upgrade to an iPhone X. Ultimately it comes down to whether or not a new phone offers you something that your current phone doesn’t have.


At the end of the day, it comes down to you. There’s no clear-cut answer. Depending on the situation, it makes sense to repair your phone and enjoy it longer. Other times, it makes sense to cut your losses and opt for a new device. You just need to consider the time, cost of repair, and the value of the phone to you, in order to make the right decision. If you’re still unsure, visit your local Staymobile. We offer a free diagnostic and provide industry-leading advice and support. When you walk into our stores, you can rest easing knowing we are giving you the best advice.

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