Common Questions and Answers About Your Repair

How long does it take to repair my device?

Most repairs take about 1 hour to complete.  Staymobile prides ourselves on our quality repairs, so if we need more time we'll be sure to let you know.

What’s covered under Staymobile's lifetime guarantee?

Our industry-leading lifetime guarantee covers our workmanship and defects from the manufacturing process of our parts, for life. Yes, as in forever.  This means that if you are having problems after the repair, let us know and we will stand behind our work.

How is Protect different from insurance?

Staymobile's Protect is hassle free and worry free. There is no monthly payments, no deductible, and covers you for at least 13 months. Protect is designed with you in mind to save you time, money, and frustration.

Staymobile? Like T-Mobile? Do you sell phone plans?

It's only a coincidence! We offer several services throughout our locations including phone plans. If you'd like to know if your store offers these services, visit our locations page and ask.

Do you look through my photos?

Staymobile takes your security very seriously. Our technicians go through rigorous background screening and training.  We do not go through any of your personal data (e.g. contacts, messages, photos, etc.).  Many of our store locations are an open-repair concept, where you can watch the repair being performed.   If you aren't comfortanble, you are not required to provide us with your password.

Do you buy devices?

We do! Staymobile buys and sells refurbished devices. If you'd like to know if your nearest location does, visit our locations page and ask.

Do you recycle electronics?

Staymobile is a proud supporter of the planet Earth.  We recycle most forms of electronics and the old parts from repairs performed.